Support Coordination Frequently Asked Questions

Our FAQ post on support coordination answers common questions about the role, benefits, and processes of support coordination.

It’s designed to help you understand how support coordination works and its importance in service delivery.

Support Coordination FAQs

What is Support Coordination?

Support coordination is a service provided under the National Disability Insurance Scheme (NDIS) that assists individuals with disabilities in understanding and implementing their NDIS plans.

It aims to help participants access the support and services they need to achieve their goals and improve their quality of life.

Who is Eligible for Support Coordination?

Eligibility for support coordination typically depends on the complexity of a person’s needs and their ability to navigate the NDIS independently.

Those with more complex needs or difficulties in managing their plans may be eligible for support coordination.

How Does the Support Coordination Process Work?

The support coordination process involves assessment, planning, and ongoing support. Initially, an assessment determines the level of support coordination required.

Then, a plan is developed, including goals and supports. The support coordinator helps implement the plan, connecting participants with service providers and advocating for their needs.

What Are the Different Levels of Support Coordination?

There are three levels of support coordination: low, medium, and high-intensity. The level depends on the complexity of the participant’s needs. Low-intensity support coordination provides light assistance, while high-intensity offers more comprehensive support.

How Do I Choose a Support Coordinator?

Choosing a support coordinator involves considering factors such as their experience, understanding of your needs, and compatibility. It’s essential to find someone you trust and can communicate effectively with.

What Can I Expect from a Support Coordinator?

A support coordinator assists in plan implementation, advocates for your needs, connects you with service providers and helps you make informed decisions about your NDIS plan.

What Services Can Be Funded through NDIS Plans?

NDIS plans can fund various services and supports, including personal care, therapy, assistive technology, and community participation activities, depending on your goals and needs.

How Does Support Coordination Benefit Participants?

Support coordination provides increased choice, control and access to the services and supports that participants need to achieve their goals, fostering independence and improved outcomes.

What Happens During Plan Reviews?

During plan reviews, your support coordinator can assist you in evaluating your progress and goals, collecting the required reports, requesting adjustments to your NDIS plan, and ensuring it continues to meet your changing needs.

What Are the Key Responsibilities of a Support Coordinator?

A support coordinator’s key responsibilities include helping you understand your NDIS plan, assisting in choosing and connecting with service providers, coordinating services, advocating for your needs, and providing guidance on managing your plan effectively.

Can I Change My Support Coordinator?

Yes, you can change your support coordinator if you feel that the current one is not meeting your needs or if you find a better fit.

Contact your current Support Coordination provider and let them know you would like to change to a different company.

How Does Support Coordination Impact My NDIS Plan Budget?

The cost of support coordination is a stated line item in your NDIS plan budget. It does not reduce the funds available for other supports and services specified in your plan.

Is Support Coordination a Long-Term Service?

Support coordination can be both short-term and long-term, depending on your needs. Some individuals require it temporarily to set up their plan, while others may benefit from ongoing support coordination.

Can a Support Coordinator Help with Crisis Management?

Support coordinators can assist with crisis management by connecting you to appropriate services and support during emergencies or unforeseen situations.

Do I Need to Pay Extra for Support Coordination Services?

No, you do not need to pay extra for support coordination services beyond what is already allocated in your NDIS plan budget.

What Documentation Should a Support Coordinator Keep?

Support coordinators must maintain records of your interactions with your support coordinator, service providers, and any changes to your plan.

This documentation can help ensure transparency and accountability in the support coordination process.

Can Support Coordinators Assist with Plan Appeals?

Yes, support coordinators can provide guidance and support if you wish to appeal NDIS plan decisions or if you encounter any issues with your plan’s implementation.

How Do I Get Started with Support Coordination Services?

To start with support coordination, you must first become an NDIS participant by meeting eligibility criteria.

Once you have an approved NDIS plan and have Support Coordination in your NDIS plan, you can contact a support coordinator or an agency offering support coordination services to get started.

Is Support Coordination Only for Participants with Complex Needs?

Support coordination is available for participants with varying levels of needs. While individuals with complex needs often utilise it, it can also benefit those with less complex requirements by facilitating access to services and maximising the use of their NDIS plan.

If you don’t have support coordination in your plan, you can request a light touch review to add it to your NDIS plan.

End Note

We hope this FAQ section has provided you with a clearer understanding of support coordination and its importance.

Remember, every situation is unique, and these answers are meant to guide you in the right direction. For more personalised advice or information beyond what is covered here, don’t hesitate to reach out to our team.

We are here to support and guide you through every step of your experience with support coordination.

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