Feedback & Complaints
We will aim to respond to all complaints and grievances as quickly as possible, and within 28 days from acknowledgement. All feedback and complaints will be used by Sunrise2Sunrise to continuously improve our service delivery. Thank you for taking the time to provide feedback about our service.
Get in touch
If you feel a complaint has not been sufficiently or appropriately addressed, you can seek further support from Sunrise2Sunrise Executive General Manager Malvin Chimutengo in person or to the relevant external complaints agencies listed below.
External Complaints Officers
If you are unhappy with how Sunrise2Sunrise staff managed your complaint, you can also contact: