Feedback & Complaints

Feedback & Complaints

We love
feedback!

We will aim to respond to all complaints and grievances as quickly as possible, and within 28 days from acknowledgement. All feedback and complaints will be used by Sunrise2Sunrise to continuously improve our service delivery. Thank you for taking the time to provide feedback about our service.

Get in touch

Get in touch with us in writing by filling in our feedback form and a member of our team will be in touch as soon as possible.

Feedback form

If you feel a complaint has not been sufficiently or appropriately addressed, you can seek further support from Sunrise2Sunrise Executive General Manager Malvin Chimutengo in person or to the relevant external complaints agencies listed below.

External Complaints Officers

If you are unhappy with how Sunrise2Sunrise staff managed your complaint, you can also contact:

National Disability Insurance Agency (NDIS Participants)

Phone: 1800 800 100

email: feedback@ndis.gov.au

Office of the Commissioner for Privacy and Data Protection

Phone: 1300 666 444

email: enquiries@ovic.vic.gov.au

Disability Services Commissioner

Phone: 1800 677 342

email: complaints@odsc.vic.gov.au

Mental Health Complaints Commissioner

Phone: 1800 246 054

email: help@mhcc.vic.gov.au

Commonwealth Ombudsman

Phone: 1300 362 072

(Calls from mobile phones at mobile phone rates)

Victorian Ombudsman

Phone: (03) 9613 6222

or (rural callers) 1800 806 314

Health Complaints Commissioner

Phone: 1300 582 113

email: hsc@health.vic.gov.au

Indigenous Phone: 1800 060 789

(Calls from mobile phones at mobile rates)

Reviews

Good
Based on 44 reviews
Trishali Bandara
Trishali Bandara
19. November, 2023
Love it
Russell Allen
Russell Allen
13. September, 2023
Our son is cared for by sunrise2sunrise, the level of genuine care from the whole team is superb, we are finally able to rest easy knowing that he is happy and safe ..
Surya Arava
Surya Arava
6. August, 2023
Sunrise2 Sunrise has provided consistent high quality service. Support Co Ordinator, Melanie guided us in the care of our family member. Due to Melanie’s help, and co ordinated approach to the well being, my family member has improved tremendously in the last two years. Ravi is an excellent person, very caring and always willing do the best and coming up with suggestions regarding the care of our family member. I have great faith in their services
Bryce Brown
Bryce Brown
27. July, 2023
As a client through Sunrise2Sunrise, they have provided Amazing support from both carers and coordinators alike.
Adrian Johnson
Adrian Johnson
25. July, 2023
Sunrise2sunrise have provided amazing support workers to both my children. They have been able to do things that we thought they would never do. Can’t thank them enough. Huge thanks to Jeavon, Bronte and Alanna for all your hard work with our cherubs. Never had a issue with the roster team at all and they are always happy to help when it is needed.
Tammie Robertson
Tammie Robertson
28. February, 2023
As a nurse I deal with many carers and co ordinators. Sunrise2Sunrise would have to be my absolute favourite to work/liase with in regards to clients. They are always empathetic and understanding especially a support co ordinator by the name of Linda (amazing) the way in which they all go about their work is fantastic. The clients are always their number 1 priority. Keep up the fantastic work you all do it is greatly appreciated.