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Feedback & Complaints

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Feedback & Complaints



    Feedback, compliments and complaints

    can be lodged in the following way

    By Phone

    1300 682 040
    03 9188 3499

    Directly

    In person with a staff member, either verbally or by submitting this form by email to complaints@new.sunrise2sunrise.com.au

    If you feel a complaint has not been sufficiently or appropriately addressed, you can seek further support from Sunrise2Sunrise Executive General Manager Malvin Chimutengo in person or to the relevant external complaints agencies listed below :

    External Complaints Officers

    If you are unhappy with how Sunrise2Sunrise staff managed your complaint, you can also contact:

    National Disability Insurance Agency (NDIS Participants)
    Phone: 1800 800 100
    email: feedback@ndis.gov.au

    Disability Services Commissioner
    Phone: 1800 677 342
    email: complaints@odsc.vic.gov.au

    Commonwealth Ombudsman
    Phone: 1300 362 072
    (Calls from mobile phones at mobile phone rates)

    Indigenous
    Phone: 1800 060 789
    (Calls from mobile phones at mobile rates)

    Health Complaints Commissioner
    Phone: 1300 582 113
    email: hsc@health.vic.gov.au

    Mental Health Complaints Commissioner
    Phone: 1800 246 054
    email: help@mhcc.vic.gov.au

    Community Housing Complaints (Housing Registrar)
    Phone: (03) 9651 140
    email: housingregistrarcomplaints@dtf.vic.gov.au

    Office of the Commissioner for Privacy and Data Protection
    Phone: 1300 666 444
    email: cpdp.vic.gov.au

    Victorian Ombudsman
    Phone: (03) 9613 6222
    email ombudsman.vic.gov.au
    or
    (rural callers) 1800 806 314